Privacy Policy
Sunbury United Sporting Club
Sunbury United Sporting Club is committed to protecting the privacy of our members, patrons, staff and visitors. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
We may collect personal information including:
- Name
- Address
- Date of birth
- Contact details (phone number, email address)
- Proof of identity (such as a driver licence or proof-of-age card)
- Membership details and membership number
- Gaming-related information, including Responsible Gambling and self-exclusion records
- Financial and transaction information
- CCTV images and footage
- Incident and compliance records
We only collect personal information that is reasonably necessary for our operations and legal obligations.
2. How we collect personal information
Personal information may be collected when you:
- Apply for or renew membership
- Enter gaming areas where identification is required
- Complete forms (online or paper)
- Use our facilities, gaming systems or services
- Contact us by phone, email or in person
- Are recorded by CCTV on Club premises
3. Why we collect personal information
We collect personal information for purposes including:
- Membership administration
- Venue entry and identification
- Compliance with gaming and liquor laws
- Responsible Gambling and self-exclusion administration
- Venue safety, security and incident management
- Financial and accounting requirements
- Staff employment and training
- Legal, audit and regulatory obligations
4. Use and disclosure of personal information
Personal information may be used or disclosed:
- To comply with legal and regulatory requirements
- To government regulators, including the Victorian Gambling and Casino Control Commission (VGCCC)
- To law enforcement agencies or courts where required by law
- To authorised service providers (such as gaming system providers, payment processors and IT providers)
- To professional advisers such as accountants, auditors and legal advisers
We do not sell or trade personal information.
5. Sensitive information
Sensitive information (including identification documents and Responsible Gambling records) is handled with a higher level of confidentiality and accessed only by authorised personnel.
6. Data security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. These steps include secure storage, restricted system access and staff confidentiality training.
Personal information is retained only for as long as required by law or operational needs.
7. CCTV and surveillance
CCTV operates on Club premises for safety, security and compliance purposes. Footage is accessed only by authorised personnel and may be provided to regulators or law enforcement where legally required.
8. Access and correction
You may request access to, or correction of, your personal information by contacting us. We may require identity verification before processing your request.
9. Privacy complaints
If you believe your privacy has been breached, you may lodge a complaint with Club Management. We will investigate and respond within a reasonable timeframe.
If the matter is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at:
👉 https://www.oaic.gov.au
10. Contact us
For privacy enquiries, access requests or complaints, please contact:
Sunbury United Sporting Club
Sunbury, Victoria 3429
Phone: 9740 6511
Email: manager@sunburyunited.com.au
Effective Date: 12 January 2026
Review Date: 12 January 2029